01
Standard delivery
Estimated 7–15 business days after dispatch.
Service notes
From our hands to your everyday.
A clear guide to preparation, international delivery, changes and returns. We keep the process as considered as the piece inside the parcel.
Before departure
Preparing your order
In-stock pieces are prepared within 1–3 business days. Orders placed before 4:00pm China Standard Time (UTC+8) enter that day’s dispatch queue; personal sizing or made-to-order details may add up to 2 business days.
Once a parcel is collected, you will receive a dispatch note with its tracking link. Orders placed together may ship separately when one piece requires additional preparation, at no additional shipping charge.
02
Express delivery
Estimated 3–7 business days after dispatch.
03
Dispatch origin
Every parcel leaves from our Shenzhen fulfilment point.
Across borders
International orders
Delivery estimates exclude customs processing. Import duties, taxes or brokerage fees are set by the destination and are not included in the item or shipping price unless checkout states otherwise.
Please use a secure address where someone can receive the parcel. We cannot redirect a shipment after the carrier has accepted it, but we will help you contact the carrier when an option is available.
Tracking is included for every destination we serve
Customs may extend the quoted delivery window
Local duties remain the recipient’s responsibility
Carrier scans can take up to 48 hours to appear
A considered change of mind
Returns within 14 days
You may request a return within 14 days of delivery. The piece must be unworn, unaltered and returned with its original pouch, material card and packaging. Return postage is deducted from the refund unless the item arrived incorrect or damaged.
Personalised sizing, engraved pieces, gift cards and items marked final sale cannot be returned for change of mind. Your statutory rights remain unaffected.
Step 01
Request
Send your order number and the piece you wish to return.
Step 02
Pack
Use the original protective pouch and the tracked label provided.
Step 03
Refund
After inspection, funds return to the original payment method within 5–10 business days.
When something is not right
Damage, loss and address changes
If a piece arrives damaged or different from your order, photograph the item and outer parcel and contact us within 48 hours. We will arrange an appropriate replacement, repair or refund after review.
Address changes are possible only before dispatch. For a parcel that appears lost, contact us after the carrier’s expected window has passed so we can open a trace on your behalf.
Keep the shipping carton until you have checked the piece — it helps us resolve transit damage quickly.
Quick answers
Shipping FAQ
These are the questions that most often affect when a parcel leaves, what it may cost at the border and what to do when tracking stops moving.
01
When will my order ship?
In-stock orders enter preparation within 1–3 business days. The daily dispatch cut-off is 4:00pm China Standard Time (UTC+8).
02
Where does it ship from?
Orders are dispatched from Shenzhen, China. The origin remains visible on the product, checkout and tracking screens.
03
Which carrier will deliver it?
UPS or FedEx is selected by destination and service level. The carrier name and tracking number appear in your order details.
04
Who pays customs duties?
Import duties, local taxes and brokerage charges are paid by the recipient unless checkout explicitly states otherwise.
05
What if tracking stops?
Allow up to 48 hours for the first scan. If the promised window has passed, contact us so we can open a carrier trace.
06
Can I change the address?
We can update an address before dispatch. After carrier collection, route changes depend on the carrier’s local service.
Still deciding?
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